Return policy

Return & Exchange

30-day return policy

We want you to love your Silkenblooms florals. If you change your mind, you have 30 days from receiving your order to return it for a full refund.

How do I return my order?

If you wish to return an item, please contact our customer service team to request a return shipping label.
Once we receive the returned item, we will process your refund within 30 days.
Please note that simply refusing to accept delivery does not qualify as a valid return. You must notify us of your intent to return the item before sending it back.

I have received the wrong order, what do I do?

If you have received the wrong order, please contact our customer service team as soon as possible. We will be happy to help you process a return or replacement.

My order is damaged, what do I do?

If your order is damaged, please contact our customer service team as soon as possible. We will be happy to help you process a return or replacement.

What if I don’t like my order?

We promise that receiving our bouquets is a delight. So if something isn’t 100% perfect, our team will go above and beyond to help you. Please contact us at hello@silkenblooms.com and we’ll make sure to swap it for a product of your choice. Rather have your money back? This is possible within 14 days.