FAQ

Product & Care

Do they look like real flowers?

We are perfectionists, so we only select the best flowers available on the market. Many of our flowers even have a real-touch layer, which means they even feel real.

What about the smell? I love the smell of flowers so much.

Silkenblooms flowers smell wonderful, which makes for a product of the very highest quality. With your order, you will receive a small diffuser with our scent, which you can spray onto the flowers every ±2 weeks for an optimal experience.

Can I create my own bouquet?

Yes, you can create your own beautiful Silkenblooms bouquet with our flowers. We offer a variety of artificial flowers that you can mix and match to create your own unique arrangement. You can also choose from a variety of vase styles to complement your bouquet.

For how long do the flowers last?

Our silken flowers are designed to last for many years. They will not wilt, fade, or die, so you can enjoy their beauty for a long time. However, the lifespan of your artificial flowers will depend on how well you care for them. Avoid UV contact will help to extend the lifespan of your flowers.

Order & Delivery

What is the delivery area?

Our bouquets are delivered throughout the US, and they are shipped via regular mail.

Is delivery free?

Delivery is almost always free. This applies to:

All purchases over $50 within Portland.

For purchases under $50, we charge $6.95, and for deliveries within US, we charge $15 per delivery.

How will my bouquet be delivered?

We always ensure your flowers arrive in perfect condition. Within our core delivery area, we offer our own Silkenblooms white glove delivery service.

Outside of our core delivery area, we deliver by regular parcel service.

What payment methods do you accept?

We accept Paypal and Creditcard. If you’d prefer a different payment method, please contact us at @silkenbloomscom and we’ll try to get it added.

Return & Exchange

30-day return policy

We want you to love your Silkenblooms florals. If you change your mind, you have 30 days from receiving your order to return it for a full refund.

How do I return my order?

If you wish to return an item, please contact our customer service team to request a return shipping label.
Once we receive the returned item, we will process your refund within 30 days.
Please note that simply refusing to accept delivery does not qualify as a valid return. You must notify us of your intent to return the item before sending it back.

I have received the wrong order, what do I do?

If you have received the wrong order, please contact our customer service team as soon as possible. We will be happy to help you process a return or replacement.

My order is damaged, what do I do?

If your order is damaged, please contact our customer service team as soon as possible. We will be happy to help you process a return or replacement.

What if I don’t like my order?

We promise that receiving our bouquets is a delight. So if something isn’t 100% perfect, our team will go above and beyond to help you. Please contact us at hello@silkenblooms.com and we’ll make sure to swap it for a product of your choice. Rather have your money back? This is possible within 14 days.